General Terms and Conditions

Representation of Products

We do our utmost to faithfully and accurately represent every specimen we sell, both in written and photographic description. The photo(s) that accompanies each product is representative of the physical appearance of that product, not the number of pieces included with the purchase of each unit. However, the material in this site could include inaccuracies or typographical errors. The products in this site are provided 'as is' and without warranties of any kind either expressed or implied, to the fullest extent permissible pursuant to applicable law. Hausen Rocktreasures Wholesale Inc. disclaims all warranties or merchantability and fitness for a particular purpose. If a product offered by Hausen Rocktreasures Wholesale Inc. is not as described, your sole remedy is to return it (see Return Policy). You may use the email form provided in 'Contact Us' to contact us should you have more questions about an item prior to purchasing it.

Privacy

We completely respect your privacy and will never voluntarily share your personal information in any way, including selling, renting or trading it. We may store your contact information in order to follow up with you regarding your order, and may also contact you upon your specific request regarding special requests. Your payment information is processed by a secure third party and is not recorded nor stored on Hausen Rocktreasures Wholesale Inc. company equipment. We abide by all rules of the CAN-SPAM Act. You may opt out of our newsletter at any time.

Wholesale and Retail Sales

Hausen Rocktreasures Wholesale Inc. initially shows retail prices on our website, which is for the general public. The customer may create a wholesale/merchant account by providing their personal name, business name, address, phone number, and state sales tax number or state business license number. Once the tax number/business license number has been verified by Hausen Rocktreasures Wholesale Inc., an email is be sent to the customer stating that their access has been granted. They may then log in with their username and password, whereupon they can see the wholesale prices. Bulk discounts are available to both retail and wholesale customers.

Ordering Online

We only accept orders through www.rocktreasureswholesale.com, not through the mail or over the phone, excepting special circumstances. Due to the time necessary to process orders online, an item may not immediately display its changed status from Available to Unavailable. We accept the first paid order that we receive. In the event of the unavailability of an item due to its having already been sold, we will promptly refund the money involved.

Methods of Payment

All payments are processed in USA dollars (USD). We currently accept PayPal, Square for credit cards, and checks, but will not process the order until the check has cleared our bank. We cannot guarantee the availability of the merchandise ordered by the time funds clear. If an item(s) is no longer available, we will contact you before processing the remainder of your order. We charge a $30 fee on all returned checks. We regret that we cannot accept COD.

Return Policy

If you are not completely satisfied with your purchase, please contact us immediately. We will work with you to resolve your complaint in the best possible manner for both parties.

Please send checks or returns to:
The Gem Shop
c/o Hausen Rocktreasures Wholesale Inc.
W64N723 Washington Ave. Cedarburg, WI 53012

Please note, that we will refund your returned items only. Shipping costs will not be refunded. Shipping costs for returning the items have to be paid by the customer/buyer (Exception: broken or wrongly received items).

Force Majeure

In the event of an act of God (including but not limited to fire, flood, earthquake, storm, tornado or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, or interruption or failure of electricity or telephone service, any of which leads to the destruction of the property of Hausen Rocktreasures Wholesale Inc. and thus our inability to ship to you the merchandise which you purchased from us, we commit to do our utmost to return your money for the merchandise and its shipping costs.

Jurisdiction

The laws of the state of Arizona, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Hausen Rocktreasures Wholesale Inc.

Website Security

While Hausen Rocktreasures Wholesale Inc. diligently secures our website, we do not warrant that defects in our site will be corrected, or that our site or the server that makes it available are free of viruses or other harmful components. Hausen Rocktreasures Wholesale Inc. will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. Hausen Rocktreasures Wholesale Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, products or services included on or otherwise made available to you through this site, unless otherwise specified in writing. You understand that Hausen Rocktreasures Wholesale Inc. cannot and does not guarantee or warrant that files or software of any kind, or from any source, available through this website, will be free of infection or viruses, worms, Trojan horses or other code or defects that manifest contaminating or destructive properties. You expressly agree that your use of this site is at your sole risk, and you further agree not to disrupt the activities of www.rocktreasureswholesale.com by contaminating or infecting it with any such destructive malware. You agree that you may only use the content of this website for the purposes of looking at and/or ordering the merchandise.

This website links to external sites. Hausen Rocktreasures Wholesale Inc. is not responsible or liable for, and has no control over, the content, actions, and products of such external sites. The inclusion of any link to such sites does not imply endorsement by Hausen Rocktreasures Wholesale Inc. of the sites. You should carefully review their privacy statements and other conditions of use.

Possible evidence of use of this site for illegal purposes will be provided to law enforcement authorities.

Updates to these Terms and Conditions

Hausen Rocktreasures Wholesale Inc. reserves the right to make changes to our site, policies, and these conditions of use at any time. If any of these conditions be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Copyright Notice

All rights not expressly granted herein are reserved.

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